Speedrun mission · King's Cross, London

London Jacket Return

Can you request a refund before your train leaves?

Рівень A2–B1100 с обмеження5 цілей
▶ Грати в цю місіюБезкоштовно · 100 секунд · голосом або текстом

You're at a clothing shop near King's Cross station with a jacket that has a fault. Your train leaves soon, so you need to explain the problem and ask the shop assistant for a refund without getting sidetracked. It's a familiar situation, but the time pressure can make simple words hard to find.

In this Speedrun Mission, you practise saying which jacket you're returning, describing what's wrong with it, and saying when you bought it. You'll also mention your receipt and ask for your money back. You have 100 seconds to cover every goal while speaking to the shop assistant.

Що тобі потрібно сказати

  1. Say which item you're returning
    • “I'd like to return this jacket.”
    • “It's the blue raincoat I bought here.”
    • “I'm returning this winter coat.”
  2. Explain what's wrong with it
    • “The zip is broken.”
    • “There's a tear in the sleeve.”
    • “A button fell off the first time I wore it.”
  3. Say when you bought it
    • “I bought it yesterday.”
    • “I got it last week.”
    • “I bought it on Saturday.”
  4. Say you have the receipt
    • “I have the receipt here.”
    • “Here's my email receipt.”
    • “I can show you the proof of purchase.”
  5. Ask for a refund
    • “Could I get a refund, please?”
    • “I'd like my money back.”
    • “Please put the refund back on my card.”

Приклади відповідей — ваші власні слова також враховуються.

Ключова лексика

return
take an item back to a shop
faulty
not working or made properly
zip
fastener on a jacket
tear
a rip in the fabric
sleeve
part covering your arm
receipt
record of what you bought
proof of purchase
evidence that you bought it
refund
money returned to you
exchange
a replacement item instead of a refund

Поради для цієї ситуації

  • Start with the item: "I'd like to return this jacket."
  • Name a specific fault, such as "The zip is broken" or "There's a tear in the sleeve."
  • Keep the purchase date simple: "I bought it yesterday" or "I got it last week."
  • Mention your proof of purchase: "I have the receipt here."
  • Ask for what you want directly: "Could I get a refund, please?"

Як працює місія Speedrun

  1. 1Натисніть «Грати» та зареєструйтесь безкоштовно за лічені секунди.
  2. 2Shop Assistant говорить англійською; відповідай, утримуючи мікрофон (або набираючи текст).
  3. 3Виконай усі цілі до закінчення 100 секунд, а потім поділись своїм часом.

Часто задавані питання

How do I return a faulty jacket in English?

Start by telling the assistant what you're returning: "I'd like to return this jacket." Then describe one clear problem, such as "The zip is broken." You can add when you bought it and say you have the receipt. If you want your money back, ask for a refund rather than an exchange.

How do I explain a problem with a jacket in English?

Use a short sentence that names the faulty part: "The zip is broken," "There's a tear in the sleeve," or "A button fell off." You don't need a long explanation. If the assistant asks when it happened, give a simple answer, such as "The first time I wore it."

How do I ask for a refund instead of an exchange in English?

Say "Could I get a refund, please?" or "I'd like my money back, please." These make your preference clear. If the assistant offers another jacket, you can respond, "Thanks, but I'd prefer a refund." You don't have to give a lengthy reason to make the request.

What can I say if my receipt is on my phone?

An email receipt is easy to mention: "I have the receipt on my phone" or "Here's my email receipt." If you need a moment to find it, say "Just a second, I'll pull it up." That keeps the conversation moving while you look for your proof of purchase.

Can you request a refund before your train leaves?

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