London Jacket Return
Can you request a refund before your train leaves?
You're at a clothing shop near King's Cross station with a jacket that has a fault. Your train leaves soon, so you need to explain the problem and ask the shop assistant for a refund without getting sidetracked. It's a familiar situation, but the time pressure can make simple words hard to find.
In this Speedrun Mission, you practise saying which jacket you're returning, describing what's wrong with it, and saying when you bought it. You'll also mention your receipt and ask for your money back. You have 100 seconds to cover every goal while speaking to the shop assistant.
What you need to say
- Say which item you're returning
- “I'd like to return this jacket.”
- “It's the blue raincoat I bought here.”
- “I'm returning this winter coat.”
- Explain what's wrong with it
- “The zip is broken.”
- “There's a tear in the sleeve.”
- “A button fell off the first time I wore it.”
- Say when you bought it
- “I bought it yesterday.”
- “I got it last week.”
- “I bought it on Saturday.”
- Say you have the receipt
- “I have the receipt here.”
- “Here's my email receipt.”
- “I can show you the proof of purchase.”
- Ask for a refund
- “Could I get a refund, please?”
- “I'd like my money back.”
- “Please put the refund back on my card.”
Sample answers — your own words count too.
Key vocabulary
- return
- take an item back to a shop
- faulty
- not working or made properly
- zip
- fastener on a jacket
- tear
- a rip in the fabric
- sleeve
- part covering your arm
- receipt
- record of what you bought
- proof of purchase
- evidence that you bought it
- refund
- money returned to you
- exchange
- a replacement item instead of a refund
Tips for this situation
- Start with the item: "I'd like to return this jacket."
- Name a specific fault, such as "The zip is broken" or "There's a tear in the sleeve."
- Keep the purchase date simple: "I bought it yesterday" or "I got it last week."
- Mention your proof of purchase: "I have the receipt here."
- Ask for what you want directly: "Could I get a refund, please?"
How Speedrun Mission works
- 1Tap play and sign up in seconds — it's free.
- 2The shop assistant speaks English; answer by holding the mic (or type).
- 3Cover every goal before the 100-second clock runs out, then share your time.
Frequently asked questions
How do I return a faulty jacket in English?
Start by telling the assistant what you're returning: "I'd like to return this jacket." Then describe one clear problem, such as "The zip is broken." You can add when you bought it and say you have the receipt. If you want your money back, ask for a refund rather than an exchange.
How do I explain a problem with a jacket in English?
Use a short sentence that names the faulty part: "The zip is broken," "There's a tear in the sleeve," or "A button fell off." You don't need a long explanation. If the assistant asks when it happened, give a simple answer, such as "The first time I wore it."
How do I ask for a refund instead of an exchange in English?
Say "Could I get a refund, please?" or "I'd like my money back, please." These make your preference clear. If the assistant offers another jacket, you can respond, "Thanks, but I'd prefer a refund." You don't have to give a lengthy reason to make the request.
What can I say if my receipt is on my phone?
An email receipt is easy to mention: "I have the receipt on my phone" or "Here's my email receipt." If you need a moment to find it, say "Just a second, I'll pull it up." That keeps the conversation moving while you look for your proof of purchase.
Can you request a refund before your train leaves?
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